Delivery & Collection
You can choose between these delivery options:
Delivery option | Cut off | Delivery Times | Cost (£GBP) |
Standard Delivery | 23:59 | 3 to 7 days | 4.99 |
Next Day Delivery | 21:00 | Next Day | 9.99 |
Next Day Delivery by DPD (Carbon Neutral) | 21:00 | Next Day | 11.99 |
| Click & Collect Spend £200 and receive £10 voucher to spend in-store. *Terms apply. | 23:59 | 3 to 7 days | 6.99 |
| Oversized Delivery | 23:59 | 3 to 7 days | 19.99 |
| Specialist Delivery | 23:59 | 3 to 7 days | 19.99 |
Bank / Public holidays are not included.
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Send feedbackIf you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.
Click & Collect deliveries take three (3) to seven (7) days.
Standard Delivery takes three (3) to seven (7) days.
Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays).
You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order history.
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Send feedbackIn our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.
Click & Collect deliveries take three (3) to seven (7) days.
Standard Delivery takes three (3) to seven (7) days.
Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays).
You can also find that tracking reference number in your order history, to track the progress of your shipment.
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Send feedbackWe make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.
Please use that tracking reference to keep tabs on the progress of your delivery.
Our international couriers deliver Monday to Friday.
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Send feedbackOnce you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.
We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.
If you aren't receiving emails from us, please check your junk folder and add us to your safe list.
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Send feedbackDepending on what delivery option you selected your order might still be out for delivery.
Click & Collect - delivery to your chosen store, three (3) to seven (7) days.
Standard Delivery - three (3) to seven (7) days.
Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays).
You can also check the status of your order using your tracking number we sent you in the confirmation email.
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Send feedbackIf you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.
We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.
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Send feedbackOur delivery partners will attempt to deliver your order three times.
Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.
Occasionally, an order gets damaged in transit and can't be delivered.
You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.
If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.
Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.
If you require the items, we would ask you to place a new order.
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Send feedbackSorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.
Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.
We would also ask that you check with your neighbours as the driver may have left the parcel with them.
If you still need some help after checking the above, please contact Customer Services as we'll be happy to help you.
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Orders & Payments
We’re sorry to hear there are issues with your order.
Please contact our Customer Services team within 28 days from the delivery date with full details of the wrong item that you've received and we will investigate this for you.
When contacting us, please also provide a clear image showing the tags and product code to show our Customer Services team the wrong item so we can better help you.
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Send feedbackWe’re sorry there’s items missing in your order.
Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing.
If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping.
If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.
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Send feedbackSorry your order or item(s) have been cancelled.
If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.
An order will also be cancelled if the billing address details don't match the details your bank has on record.
We send an email out to confirm the cancellation and you have not been charged.
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Send feedbackIf your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.
The time might depend on your banks processes.
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Send feedbackPlease check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.
If you still can’t find it, please contact us and we will be happy to help.
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Send feedbackWe're sorry to hear there is a problem with your item.
Please contact our Customer Services team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
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Send feedbackWe are sorry to hear your item is damaged.
If your item has been delivered damaged, please get in touch with our Customer Services team within 28 days from the delivery date so we can help you.
Please include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
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Send feedbackWe accept most well known payment methods:
The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.
There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.
If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.
If you're using a gift card and you don't spend the whole amount, the remaining balance will be stored on that gift card.
You can't buy gift cards using gift cards as a payment option.
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Send feedbackPayment authentication or 3D secure are fraud prevention initiatives launched by card issuers.
Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.
How do I activate my card?
You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.
Who do I contact for further information?
If you require more information around the payment authentication process, please contact your card issuer directly.
If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.
If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.
We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
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Send feedbackIf you are getting error messages when making a payment, please make sure you have entered all the details correctly. You might want to contact your payment provider to make sure there are no problems with your account.
If you’re still experiencing problems, please contact us and include as much detail as you can around the error:
If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Your card provider will have more information.
If you are using PayPal, please contact them directly.
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Send feedbackWe only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days.
In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
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Send feedbackYes, Gift cards can be used in UK branches of our Flannels stores as well as online. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will see the options available to you during the checkout process.
You can use the full or part balance of your gift card. Any remaining value will be stored on the gift card. You can also use your gift card as part payment, together with any other approved payment option.
Here are some further terms and conditions around our gift cards;
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Send feedbackYes, credit notes can be used in UK branches of our Flannels stores as well as online.
You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option.
Here are some further terms and conditions around our credit notes;
Credit notes may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
Credit notes should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
Credit notes are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
Credit notes cannot be used to buy further gift cards.
Credit notes cannot be used to buy further gift cards.
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Send feedbackNo, you can't cancel your order or make changes to your order. This includes adding or removing items, changing colours or sizes, changing delivery addresses, delivery options or the email address on the order.
Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
If you've changed your mind and no longer need the item, please arrange for the item to be returned once received. Or if you're wanting to order something else, you will need to place a separate order in the usual way.
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Send feedbackSelect the items you wish to purchase and proceed to the checkout as normal.
When in the payment stage of checkout you will need to click ‘use Gift Card/eVoucher’ and follow the instructions.
If you wish to apply another voucher to the same order please follow the above steps again.
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Send feedbackHere are the steps to apply your promotional code or discount code to your order.
1. Add your item(s) for the discount to your bag.
2. Select "View your bag" to make sure you're happy with your item(s) and then select the "Secure Checkout" button.
3. Continue through the checkout process until you reach the payment page.
4. Under the list of payment options you will see an option to "Apply Promotional/Discount Code":
Select this option, input your code and then select "Apply.”
If successful, you will see a discount applied to your order on the right-hand side in the "Order Summary.”
Please note that terms and conditions apply to all of our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.
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Send feedbackSizes vary with different brands and styles.
We have a size guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase.
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Send feedbackSometimes you need to be quick! We only show items on our website that are in stock. Check back as we re-stock as well as getting new items regularly.
Our Customer Service team will not know if an item is coming back in stock.
Many of our online products are also available in some of our stores, but usually in limited quantities and for a limited time. You can contact your local Flannels store to check their stock.
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Send feedbackIf you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see the following message:
You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again.
If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase.
Many of our online products are also available in some of our stores but usually in limited quantities and for a limited time. You can contact your local Flannels store to check their stock.
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Send feedbackMost of our product information can be found on our website, when viewing the product page. This includes the images showing what the product looks like. We also show more information on the product description, or within the product specification such as materials, sizing etc.
If you have checked the website and are still needing additional information which isn't covered, please get in touch with our Customer Services team so we can help you further.
When contacting it may help to provide a clear image/screenshot showing the product which you need more help with so we can better help you.
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Returns & Refunds
You can now return your online Sports Direct order in a few easy steps. All items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered.
If your item is faulty, incorrect or exceeds 10kg in weight then please contact our Customer Service team ahead of making a return.
If you’ve had items delivered to you from one of our brand partners, please see additional information for returning those items on our brand partner returns page.
Unfortunately, we are unable to accept returns of online orders in stores, including click & collect orders.
Securely repack your items.
Login to our returns portal using your order number and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
RETURNS POLICY OVERVIEW
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Send feedbackTo return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.
If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase, such as a till receipt or bank statement.
Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.
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Send feedbackTo return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.
If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase, such as a till receipt or bank statement.
Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.
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Send feedbackPlease return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.
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Send feedbackNo.
Stores are only able to accept and process returns for items that were bought from stores.
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Send feedbackWe try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.
Any refunds will be refunded to the same payment method you used when you placed the order.
If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used.
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Send feedbackWe try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.
At certain times of the year, the process time will be longer, like around Christmas and public holidays.
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Send feedbackPlease allow 7 days for the refund to appear in your bank account.
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Send feedbackIf you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.
Returns policy overview
| BRAND PARTNER | RETURNS INSTRUCTION |
| The Ace Supply Co. | Please return items to the following address: Warehouse, Unit A3/4 Southmoor Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD |
| Activity Superstore | To make a return, please reach out to our Customer Services team. |
| Alan Symonds and Company Ltd | Please return items to the following address: Alan Symonds & Company Ltd Westminster House, Bakewell Road, Orton Southgate, Peterborough, PE2 6WA |
| Arora Design Limited | Please return items to the following address: Arora Design Ltd, Buccleuch Mills, Langholm Dumfriesshire DG13 0EB |
| Aye Do Ltd | Please return items to the following address: 13 Murieston Green, Murieston, Livingston, EH54 9EQ |
| Babymore | To make a return, please reach out to our Customer Services team. |
| Baltic Pine / Comfy Living | To make a return, please reach out to our Customer Services team. |
| Birlea Furniture Limited | To make a return, please reach out to our Customer Services team. |
| Boxer | Please make returns to the following address: Boxer Gifts, Swinnow Lane, Leeds, LS13 4BS |
| Bunty Pet Products Ltd | Please return items to the following address: Unit 1, St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN |
| Cannondale | Please return items to the following address: Cannondale UK - Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU |
| Corporate Trade Solutions | Return using our portal HERE |
| Craghoppers | Return using our portal HERE |
| Crafters Companion Ltd | Please return items to the following address: Crafters Companion, St Cuthbert's Way, Aycliffe Business Park, Newton Aycliffe, DL5 6XW |
| Create Your World Ltd | Please return items to the following address: Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham, DL13 3BF |
| Dare 2b | Return using our portal HERE |
| Designer Travel Goods | Return using our portal HERE |
| Dezac Ltd | To make a return, please reach out to our Customer Services team. |
| Digitek Trading Ltd | To make a return, please reach out to our Customer Services team. |
| Downland Bedding Co Ltd | Please return items to the following address: Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER |
| Dreams 'n' Drapes | Please return items to the following address: JRS Online Returns, Unit 1-2 Cleggs lane Industrial Estate, Ravenscraig Road, LIttle Hulton, Manchester, M38 9PU |
| Extra UK | Please return items to the following address: Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF |
| Firelog Limited | Please return items to the following address: Returns Dept at House of Fraser, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA, |
| Fizz Creations | Please return items to the following address: Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA |
| Gablemere Ltd | To make a return, please reach out to our Customer Services team. |
| GAME | Please return items to the following address: Returns Department - Game Retail Limited Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ |
| Gardeco Ltd | Please return items to the following address: Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL |
| Gem Order Limited | Please return items to the following address: Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU |
| Get The Label | Please return items to the following address: Returns department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ |
| Greenside Packaging | To make a return, please reach out to our Customer Services team. |
| Gul | Please return items to the following address: Gul Watersports Ltd., |
| High Street TV | Please return items to the following address: High Street TV Corby, PO Box 7903, CORBY, NN17 9HY |
| Home Curtains UK Ltd | Please ensure that items are returned exactly as they are received. Please return items to the following address: Home Curtains, Stoney street, Sutton in Ashfield, Nottingham, NG17 4GH |
| I-Ride | Please return items to the following address: Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL |
| IGSM Ltd | Please return items to the following address: 1 Dewar Court, Astmoor, Runcorn, WA71PT |
| International Bullion and Metal Brokers | Returns will be eligible for refund only, no exchanges are available for this product. Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons. Please return items to the following address: PO BOX 64378, LONDON, EC1NP 1NE |
| J and R Sports | Please return items to the following address: SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty Business Park, Vesty Road, Aintree, Merseyside, L30 1NY |
| JS International Ltd | Please return items to the following address: JS International Ltd, Unit B 3 Regal Way, Watford, WD24 4YJ |
| Kipfold Limited | Please return items to the following address: Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ |
| Lassic Ltd | To make a return, please reach out to our Customer Services team. |
| Lloyd Pascal and Company Limited | Please return items to the following address: Lloyd Pascal, Elan House, Park Lane, Castle Vale, Birmingham, B35 6LJ |
| Lonsdale | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Lucky Dip Ltd | Please return items to the following address: Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX |
| Mashco Ltd | To make a return, please reach out to our Customer Services team. |
| Meroncourt Europe | Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG |
| Momentum Hyper | Please return items to the following address: RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY |
| MV Sports | To make a return, please reach out to our Customer Services team. |
| Pacific Cycle | Please return items to the following address: Pacific Cycle UK – Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU |
| Peers Hardy | Please return items to the following address: Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley, Solihull, B37 7GN |
| Phoenox Textile Ltd | Please return items to the following address: Phoenox Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield, HD8 |
| Premier Decorations | Please return items to the following address: Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ |
| Prestige Touch | Please return items to the following address: Linmar House,East Portway Business Park, Andover, SP10 3LU |
| Pure Electric | A Pure Electric pre-paid collection must be arranged in order to return any purchase to the Partner Brand. Please reach out the our Customer Services team stating your reason for return and a date you are available for the collection to be made. Please note items are to be returned in their original packaging, in a resalable condition, and securely packaged. |
| Raleigh | A Raleigh Return Number must be obtained before any return is sent back to the Partner Brand. To obtain your Raleigh Return Number please reach out to our Customer Services team. |
| Rashmian Ltd | Please return items to the following address: Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ |
| Regatta | Return using our portal HERE |
| Rewards and Gifts Ltd | Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR ) Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product. Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT |
| Robbie Toys | Returns must be made unused and still boxed. Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ |
| Rock Luggage | Please return items to the following address: 24 Wadsworth Road, Greenford, Middlesex, UB6 7JD |
| Rockport | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Sabichi Homewares Limited | Please reach out to our Customer Services team. |
| S Green & Sons | Please return items to the following address: 20 Commercial Rd, London, N18 1TP |
| Shankar (UK) Ltd | Please return items to the following address: Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL |
| Snowtime | Please return items to the following address: Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire FY4 4QE |
| Spencer Grace | For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products. 0800 731 0006 info@hy-pro.co.uk Please return items to the following address: Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY |
| Sports Directory | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Tyrone Textiles | Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund. Please return items to the following address: 30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN |
| Upgrade Bikes | Please use the provided returns label to make any returns, and ensure that the goods are returned in a re-saleable condition. Please return items to the following address: Upgrade Bikes, AB Star Road, Partridge Green, West Sussex, RH13 8RA |
| Valbonne Lingerie | Returns are only accepted if unworn and in original packaging. Please return items to the following address: 54/56 Stocks Street, Cheetham Hill, Manchester, M8 8QJ |
| VeloBrands | Please return items to the following address: VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF |
| Welcome Furniture | To make a return, please reach out to our Customer Services team. |
| Weybury Hidreth Limited | Please reach out to our Customer Services team regarding faulty returns. Other wise please return items to the following address: Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ |
| ZyroFisher | Please return items to the following address: ZyroFisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR |
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Personalisation
To get started with personalisation, select your size then select the “Add Personalisation” option. From there, a dialogue box will open that allows you to customize your boots.
Please be aware that boots with such personalisation take an additional 24 hours processing time once you have received the confirmation of your order processed email. If the option of next day delivery has been selected you will still qualify for premium delivery service, however, the personalisation process will bring a 24-hour additional delay. Boots become non-returnable once personalised.
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Send feedbackThere's nothing better than being able to represent the team that you love. With Sports Direct, you can add the official league badges to the sleeves of your teams t-shirt. They'll look just like the ones worn in the official matches.
1. To begin, pick the size of the t-shirt you require, then click on 'Pick a Player' or 'Choose your own' depending on your preference. The tab will then expand to show an example of your personalisation.
2. To add either one of the Premier, Football or SPFL league badges, click the box below your personalisation example image to opt for the badge you'd like on your t-shirt.
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Send feedbackTo get started with personalisation, select your size then click the 'Add Personalisation' button and a dialogue box like below will open.
We accept up to a maximum of 5 letters and numbers including spaces and we cannot personalise items with inappropriate words.
Please ensure the spelling is correct as we are unable to amend any orders once placed.
We try to maintain parity with league and club shirt designs. All large numbers on football shirts will feature their respective crest at the bottom of the digits (England, Premier League, Rangers, La Liga and SPL). All names on England, Premier League, La Liga, SPFL, Football League and International football shirts will be shown in CAPITAL LETTERS and will be displayed across the top of the back of the shirt in their respective style (Premier League, England, Scottish teams, La Liga club, football league styles for the championship/league one/league two teams) and various styles for other International teams.
For pre-printed shirts, there are no set squad numbers for any player, they are subject to change at any time. We cannot accept liability for changes to players' squad numbers on pre-printed shirts or bespoke personalised shirts.
All shirts that are being personalised are non-refundable and will take an additional 24 hours processing time after you have received your order processed email confirmation. If you have selected next day delivery you will still receive the premium delivery but with an additional 24 delay due to the personalisation process.
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Send feedbackMini numbers are smaller digits that can be added to the front of your England shirt.
Please ensure your number(s) and size selection are correctly entered as products that have been personalised can only be refunded if they are found to be faulty.
Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
All shirts that are being personalised are non-refundable and will take an additional 24 hours processing time after you have received your order processed confirmation email. If you have selected next day delivery you will still receive the premium delivery but with an additional 24-hour delay due to the personalisation process
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Send feedbackWe make it straightforward to personalise your trophies or awards with our personalisation service.
Type the text that you’d like to have appeared on the trophy in the text boxes provided and select the "Add to bag" option when complete.
The maximum characters we allow per line is 20 with a maximum of 3 lines in total. Spaces are counted as a character.
We cannot personalise items with inappropriate words.
Please ensure that, before you complete your order, chosen letters, wording, number(s) are correctly entered. Any products that have been personalised can only be refunded if they are found to be faulty.
All items that are being personalised will take an additional 24 hours processing time after you have received your order processed confirmation email. If you have selected next day delivery you will still receive the premium delivery but with an additional delay due to the personalisation process.
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Send feedbackAll personalised items, including football shirts and boots, are non-refundable. They will take an additional 24 hours processing time after you have received your order processed email confirmation.
Any of our products that have been personalised can only be refunded if they are found to be faulty.
Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
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Send feedbackWe're sorry to hear there is a problem with your item.
In most cases, we will personalise the product to the specification you asked for when you placed the order. For orders placed online, we also send an order receipt email, which confirms the items ordered, alongside which personalisation details you provided. We would recommend you check this first during cases where the personalisation is not accurate on your product.
Due to the nature of personalisation, it is possible that mistakes could be made on rare occasions during the production process. If this is what has happened with your order, please contact our Customer Services team within 30 days of the parcel being delivered. We would also recommend you send a photo of the mistake to help us better understand the problem.
Please note: Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
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Stores & Services
View our Store Finder to find all our stores in your area.
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Send feedbackIf you want to let us know about a recent visit to one of our stores please get in touch.
When contacting please include the location, date and time of your visit so we can help you.
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My Account
You can see and manage most of your details when you login.
Just head over to My Account to manage your account and password,
Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.
The Manage Cards section allows you to update payment details.
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Send feedbackRegister an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
To register with your active, valid email address, please click here.
Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.
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Send feedbackRegister an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
To register with your active, valid email address, please click here. You will be asked to create a password for your account.
If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps.
You can manage your account and your password in the My Account section.
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Send feedbackFor our customers’ security we don’t allow change of email address.
If you need to use an alternative email address, we’d ask you to create a new account.
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Send feedbackYou can search for items in a few different ways, to then add them to your shopping cart.
There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration.
As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket.
When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items.
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Send feedbackSometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.
The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.
We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.
When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement.
We will only charge you once the order has dispatched.
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Send feedbackHaving an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.
If you want to deactivate your account, please contact us confirming your registered email address and name on the account.
Once we have cancelled your account you will receive an email confirmation.
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Send feedbackSometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.
Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s whitelist then mail from the specific sender will be allowed.
To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.
Hotmail
1. Open your inbox
2. Click "Options" (at the top right-hand corner of the screen) then "More Options" at the bottom of the dropdown list
3. Select "Safe and Blocked senders" then click "Safe Senders"
4. Copy and paste our email address into the box provided and click "add to list"
5. Our email address has been successfully added to your safe sender list
Microsoft Office Outlook 2003
1. Open your inbox
2. On the toolbar click "Actions"
3. Select "Junk E-mail" from the drop-down menu
4. Select "Add sender to safe senders list"
5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm
6. The email address has now been entered into your Outlook contacts list
Yahoo!
1. Open your inbox.
2. Navigate to an email from us and click the "Add" button next to our email address
3. If not there already, copy and paste our email address into the email field and click "Save"
4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box
5. The email address has now been entered into your Yahoo! address book.
Microsoft Office Outlook 2007
1. Open your inbox
2. Open the “Tools” menu and click "Options"
3. On the “Preferences” tab under “Email” click “Junk Email”
4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
6. The email address has now been added to your contacts list.
AOL Mail
1. Open your inbox
2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
3. Click “Add contact” to confirm
4. The email address has now been added to your Contacts list
Google Mail
1. Open your inbox
2. Navigate to an email from us
3. Click on the "More options" link next to the date
4. Click on "Add sender to Contacts list" in the options list
5. The email address has now been entered into your Gmail contacts list.
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Send feedbackIf you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.
If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Click here to get to the sign-in page, and then follow the steps.
If you don't have an account you can set one up here. This means you have all your order history and details in one place.
If you're still having problems signing in to your account, please contact us and we'll be happy to help.
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Send feedbackWe're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help:
Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.
If you've tried all the above and are still struggling, please get in touch with our Customer Services team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
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Send feedbackWe're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date version of the app.
If you find that you're still experiencing technical difficulties, we'd recommend you try deleting the app and reinstalling it. This tends to resolve most customer issues.
If the problem persists, please get in touch with our Customers Services team. We'd need to know more about what device you're using, and what errors you're seeing so we can flag the issue with our support teams. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
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Site Policies
If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.
You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Services.
The following definitions are used in these terms:
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Send feedbackADD TO BAG: Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact Customer Services who will be able to assist you with your order). Click 'Add to Bag'.
CHECKOUT: Once you have added all of the products you wish to order, click on the ‘My Bag’ icon in the top right hand corner. Review the contents of your bag and make sure all specifications meet your requirements then, click "Continue Securely".
ACCOUNT/GUEST: Enter your email address. If you already have an account, you will be asked to enter your password to log in, or you can choose to continue as a guest without logging in. If you do not have an account, you will be given the opportunity to register for an account or to continue as a guest.
DELIVERY: Select your preferred delivery method. Not all delivery options are available for all products.
PAYMENT: Select your preferred payment type on our secure payment page. Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). You should also enter any gift card/vouchers/promo codes on this page. On receipt of your order, an authorisation will be created on your account which will refer to the Website brand. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. In the event that your order cannot be fulfilled, a request will be sent to your bank to cancel the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon the cancellation of the payment.
ORDER ACKNOWLEDGEMENT: Following submission of your order you will be sent an automated order acknowledgement to the email address used to place the order. An order acknowledgement does not mean that your order has been accepted. All orders are subject to availability of the products and formal acceptance by the Seller (which is in the order confirmation).
ORDER CONFIRMATION: When your order has been picked, packed and is ready for delivery, you will receive an email confirming that the Seller has accepted your order. This is when a contract for you to purchase the goods from the Seller is formed. The contract to sell goods to you only relates to those goods listed in the confirmation email. By placing an order through the Website, you warrant that you are legally capable of entering into a binding contract.
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Send feedbackA description of the main characteristics and prices of goods are on the product pages of the Website.
For Customers based in the UK and the EU: the price includes all applicable taxes.
For Customers based outside the UK and outside the EU: the prices for goods on the Website may not include all applicable taxes. Please see Customs Charges and Import Duties for further details.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
The Seller is under no obligation to sell incorrectly priced goods to you at the incorrect price.
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Send feedbackDelivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.
If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes.
Some items cannot be cancelled or returned, click here for more details.
Delivery options
Click Here to view our UK delivery options.
We always aim to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by We with you.
Delivery of pre-order Items
If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK.
Split delivery
We may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery".
Cancellation period for online purchases
In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days from the day after your items are delivered (or someone receives the items for you) or you collect your online purchase items from one of our stores (UK Mainland only) to change your mind and return the items back to us.
If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order)
If your order contains items shipped to you by one of our direct suppliers, the cancellation period may differ, please see the dropship /marketplace terms.
For all valid items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to. If you choose to do this, please contact us here or write to us by post at:
Customer Returns
Unit B
Brook Park East
Shirebrook
UNITED KINGDOM
NG20 8RY
Please give us a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
You can also use the Returns Form , but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to us or post it to the address above.
Returning items
You must return your items by post to the Returns Address no later than 28 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us.
If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
Any returns are at your own risk. For your protection, We recommend that you return your items either by courier or by tracked post.
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.
The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, We may have a right of action against you for compensation. This applies to all items that are returned.
Refunds
We will refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.
If you are returning all items in your order, we will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. We will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be refunded to you.
You will be refunded using the same payment method originally used to purchase the returned item(s) (unless you have expressly agreed otherwise). If you cannot be refunded using the original payment method then a cheque will be raised to the address on the order. You will be refunded no later than 14 days after the day we receive the items you are returning.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) we received back.
Returning items that have been sent out incorrectly
Please return to the Returns Address and clearly state the reason for return is that it has been sent out incorrectly.
Defective items
In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:
Tier 1: within 30 days of receiving the defective item, you can choose to receive either:
The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.
Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair of the defective item (but not a refund).
Tier 3 if the repair is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:
If you think you have received a defective item, please return the items back to us including details where possible of:
We will examine the returned items and notify you of your refund or repair by email within a reasonable period of time.
We will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day we confirm by e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Where an item is confirmed as faulty, we will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. We will not refund any Next Day, Express or other premium component of delivery.
If you have a query about returning goods, please contact Customer Services.
Returns and exchanges for in-store purchases
For faulty or defective items that have been purchased in-store, please follow the guidance given above or return your item(s) in-person to one of our stores.
If you change your mind and the item is not defective, please return your unwanted item(s) within 28 days of purchase to one of our stores, along with proof of purchase and you will be offered a credit note or exchange. We cannot accept returns after this period.
The same requirements regarding packaging and caring of items applies as mentioned above in the online returns section.
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Send feedbackLimitation of liability
Events outside our control
Written communications
Applicable laws require that some of the information or communications the Seller sends to you should be in writing. By accessing the Website, you accept that communication with the Seller will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Seller provides to you electronically comply with any legal requirement that such communications be in writing.
Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to the Seller (or a member of its group of companies), or are used with permission from the owner. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Safety warning
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained.
WEEE Regulations
Governing law and jurisdiction
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Send feedbackWe take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible.
To raise an issue or to make a complaint relating to orders placed through the Website, please contact Customer Services. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details.
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Send feedbackGift Cards can be used to purchase orders made on the Website being delivered within the UK and Ireland and for items purchased at one of our stores within the UK. Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. No cash change will be given. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Please treat Gift Cards as cash, we will not accept liability for lost, stolen or damaged cards. Gift Cards are valid for 24 months from the date of purchase. Any balance remaining after expiration of the validity period will be cancelled.
If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value first, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.
Gift Cards cannot be used to buy further Gift Cards.
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Send feedbackTo help us to prevent fraud, We may require documentation to verify a Customer’s details or may require a landline telephone number. Card Fraud is illegal, and perpetrators will be prosecuted.
The following documentation may be required to complete our due diligence checks –
Personal identification - Photo ID - (Passport, Driving Licence or Birth Certificate)
Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back)
Failure to comply with the verification checks will result in the order being cancelled
We reserve the right to cancel any order we do not believe to be genuine
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
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Send feedbackUnless they are defective, faulty or damaged, you may not cancel or return any of the following items:
Refunds will only be offered in accordance with your statutory rights (which remain unaffected).
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Send feedbackWe occasionally have offers, promotions or competitions running on our Website and in our stores. This might include offers on “ex display” items which are marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks. Some offers carry a maximum quantity per Customer. If this is applicable, this is detailed on the individual offer.
Specific terms may apply to an offer, promotion or competition which will be referenced in any marketing of the offer, promotion or competition and available to view in our Current Promotions.
Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot usually be used in conjunction with any other offer, promotion or discount code.
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Send feedbackWhen you select a product on the Website that will be delivered to you directly by a Partner Brand (as shown in the table below), you will be notified of this ahead of your purchase.
| BRAND PARTNER | PARTNER PROGRAM PRODUCT RETURNS ADDRESS |
| The Ace Supply Co. | Please return items to the following address: Warehouse, Unit A3/4 Southmoor Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD |
| Activity Superstore | To make a return, please reach out to our Customer Services team. |
| Alan Symonds and Company Ltd | Please return items to the following address: Alan Symonds & Company Ltd Westminster House, Bakewell Road, Orton Southgate, Peterborough, PE2 6WA |
| Arora Design Limited | Please return items to the following address: Arora Design Ltd, Buccleuch Mills, Langholm Dumfriesshire DG13 0EB |
| Aye Do Ltd | Please return items to the following address: 13 Murieston Green, Murieston, Livingston, EH54 9EQ |
| Babymore | To make a return, please reach out to our Customer Services team. |
| Baltic Pine / Comfy Living | To make a return, please reach out to our Customer Services team. |
| Boxer | Please make returns to the following address: Boxer Gifts, Swinnow Lane, Leeds, LS13 4BS |
| Bunty Pet Products Ltd | Please return items to the following address: Unit 1, St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN |
| Cannondale | Please return items to the following address: Cannondale UK - Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU |
| Corporate Trade Solutions | Return using our portal HERE |
| Crafters Companion Ltd | Please return items to the following address: Crafters Companion, St Cuthbert's Way, Aycliffe Business Park, Newton Aycliffe, DL5 6XW |
| Craghoppers | Return using our portal HERE |
| Create Your World Ltd | Please return items to the following address: Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham, DL13 3BF |
| Dare 2b | Return using our portal HERE |
| Designer Travel Goods | Return using our portal HERE |
| Dezac Ltd | To make a return, please reach out to our Customer Services team. |
| Digitek Trading Ltd | To make a return, please reach out to our Customer Services team. |
| Downland Bedding Co Ltd | Please return items to the following address: Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER |
| Dreams 'n' Drapes | Please return items to the following address: JRS Online Returns, Unit 1-2 Cleggs lane Industrial Estate, Ravenscraig Road, LIttle Hulton, Manchester, M38 9PU |
| Extra UK | Please return items to the following address: Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF |
| Firelog Limited | Please return items to the following address: Returns Dept at House of Fraser, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA, |
| Fizz Creations | Please return items to the following address: Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA |
| Gablemere Ltd | To make a return, please reach out to our Customer Services team. |
| GAME | Please return items to the following address: Returns Department - Game Retail Limited Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ |
| Gardeco Ltd | Please return items to the following address: Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL |
| Gem Order Limited | Please return items to the following address: Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU |
| Get The Label | Please return items to the following address: Returns department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ |
| Greenside Packaging | To make a return, please reach out to our Customer Services team. |
| Gul | Please return items to the following address: Gul Watersports Ltd., |
| High Street TV | Please return items to the following address: High Street TV Corby, PO Box 7903, CORBY, NN17 9HY |
| Home Curtains UK Ltd | Please ensure that items are returned exactly as they are received. Please return items to the following address: Home Curtains, Stoney street, Sutton in Ashfield, Nottingham, NG17 4GH |
| I-Ride | Please return items to the following address: Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL |
| IGSM Ltd | Please return items to the following address: 1 Dewar Court, Astmoor, Runcorn, WA71PT |
| International Bullion and Metal Brokers | Returns will be eligible for refund only, no exchanges are available for this product. Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons. Please return items to the following address: PO BOX 64378, LONDON, EC1NP 1NE |
| J and R Sports | Please return items to the following address: SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty Business Park, Vesty Road, Aintree, Merseyside, L30 1NY |
| JS International Ltd | Please return items to the following address: JS International Ltd, Unit B 3 Regal Way, Watford, WD24 4YJ |
| Kipfold Limited | Please return items to the following address: Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ |
| Lassic Ltd | To make a return, please reach out to our Customer Services team. |
| Lloyd Pascal and Company Limited | Please return items to the following address: Lloyd Pascal, Elan House, Park Lane, Castle Vale, Birmingham, B35 6LJ |
| Lonsdale | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Lucky Dip Ltd | Please return items to the following address: Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX |
| Mashco Ltd | To make a return, please reach out to our Customer Services team. |
| Meroncourt Europe | Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG |
| Momentum Hyper | Please return items to the following address: RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY |
| MV Sports | To make a return, please reach out to our Customer Services team. |
| Pacific Cycle | Please return items to the following address: Pacific Cycle UK – Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU |
| Peers Hardy | Please return items to the following address: Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley, Solihull, B37 7GN |
| Phoenox Textile Limited | Please return items to the following address: |
| Premier Decorations | Please return items to the following address: Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ |
| Prestige Touch | Please return items to the following address: Linmar House,East Portway Business Park, Andover, SP10 3LU |
| Pure Electric | A Pure Electric pre-paid collection must be arranged in order to return any purchase to the Partner Brand. Please reach out the our Customer Services team stating your reason for return and a date you are available for the collection to be made. Please note items are to be returned in their original packaging, in a resalable condition, and securely packaged. |
| Raleigh | A Raleigh Return Number must be obtained before any return is sent back to the Partner Brand. To obtain your Raleigh Return Number please reach out to our Customer Services team. |
| Rashmian Ltd | Please return items to the following address: Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ |
| Regatta | Return using our portal HERE |
| Rewards and Gifts Ltd | Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR ) Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product. Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT |
| Robbie Toys | Returns must be made unused and still boxed. Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ |
| Rock Luggage | Please return items to the following address: 24 Wadsworth Road, Greenford, Middlesex, UB6 7JD |
| Rockport | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Sabichi Homewares Limited | Please reach out to our Customer Services team. |
| S Green & Sons | Please return items to the following address: 20 Commercial Rd, London, N18 1TP |
| Shankar (UK) Ltd | Please return items to the following address: Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL |
| Snowtime | Please return items to the following address: Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire FY4 4QE |
| Spencer Grace | For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products. 0800 731 0006 info@hy-pro.co.uk Please return items to the following address: Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY |
| Sports Directory | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Tyrone Textiles | Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund. Please return items to the following address: 30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN |
| Upgrade Bikes | Please use the provided returns label to make any returns, and ensure that the goods are returned in a re-saleable condition. Please return items to the following address: Upgrade Bikes, AB Star Road, Partridge Green, West Sussex, RH13 8RA |
| Valbonne Lingerie | Returns are only accepted if unworn and in original packaging. Please return items to the following address: 54/56 Stocks Street, Cheetham Hill, Manchester, M8 8QJ |
| VeloBrands | Please return items to the following address: VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF |
| Welcome Furniture | To make a return, please reach out to our Customer Services team. |
| Weybury Hildreth Limited | Please reach out to our Customer Services team regarding faulty returns. Otherwise please return items to the following address: Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ |
| ZyroFisher | Please return items to the following address: ZyroFisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR |
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Send feedbackPlease find download links for our product DOCs here.
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Send feedbackCOMPLETE TERMS
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Send feedbackAll fur, whether sourced from the wild or from fur farms must be responsibly sourced.
If sourced from fur farms then the supplier must have a recognised EU accreditation in place that can identify:
The accreditation should come from local and national authorities in the country of origin.
Tags evidencing the certification should be displayed on all garments containing fur.
Where possible (e.g. Rabbit fur) this should be a by-product of the food industry.
If fur is sourced from wild animals then the animals must only be sourced via regulated trappers.
No fur should ever be sourced from endangered or threatened species.
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Send feedbackWe view the security of our customer's data as paramount. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data.
We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
So, you only need to look in one place to find out all you need to know about how the Group collects and processes your personal information, this policy covers our Website (being any website operated by The Flannels Group Limited), our App (being any app operated by The Flannels Group Limited. or a Group company), our stores and any correspondence you have with the Group in relation to our retail offering.
Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate.
As set out in our terms and conditions, this Website and the App are operated by The Flannels Group Limited, whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY
The Flannels Group Limited is the data controller in respect of information collected when you browse this Website and the App and purchase our products. If you have any queries regarding our use of personal information or this privacy policy, you can write to Data Protection: Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY or email to data.protection@frasers.group.
When you register to use our Website or App, purchase a product, register to receive our emails, apply for a job, enter a competition or promotion run by the Group or contact us, personal data you provide, such as your name, date of birth, contact details (including social media accounts), telephone number, transaction history, log in and payment information, will be collected.
When you browse our Website or App, whether or not you are registered, purchase a product, register to receive our emails, receive and open or click our emails, or make a job application, we and our partner advertising networks, advertisers and advertising affiliates (Third Party Advertisers), will collect user information such as your location, language, assumed gender, IP address, when you visited our Website or App, how you arrived on our Website or App, where you visit after our Website or App, the pages you visited, how long you spend browsing individual pages on our Website or App, any products you have viewed, purchased, or put in your basket, and the browser (where applicable) and device you used to access our Website or App.
In our premises, including our stores, we use CCTV and Facial Recognition Technology to monitor and record images for the purposes of security and health and safety, and store the images centrally. You can find further information on the Facial Recognition Technology we use and how your data is handled on www.facewatch.co.uk/privacy
In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system.
We may use your personal data in the following ways:
to fulfil your order - we require your identification, contact and payment information to enable the relevant Group company to enter into a contract with you and are unable to do so without this information (please note that your details may need to be passed to another company within the Group and/or a third party, such as one of our couriers or one of their customs clearance agents, in order for them to supply or deliver the product that you ordered and certain products will be processed and delivered direct from some of our supplier partners either as part of our drop ship model or market place offering ("Direct Supply"). We may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc and to meet any legal obligations for the retention of transactional data).
to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms;
to provide you with services you request from us including, the sale and/or distribution of products made available to you through Direct Supply;
to register you on the Website or App (where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address or change in your marketing preferences);
to administer our Website and App;
to analyse, and improve, the use of our Website, App and retail offering, including how you move around our Website, App or retail stores;
to administer any competition run by the Group. Please refer to the specific terms and conditions for each competition;
to measure and analyse our advertising;
to make suggestions and recommendations to you, other users of our Website and App, and users of the services of our Third Party Advertisers about products or services that may interest you or them;
to keep in touch with you regarding your marketing preferences;
to keep our Website, App and network safe and secure;
to process payments, and detect and prevent fraudulent transactions and/or any other criminal activity (we may pass your details to a third party to carry out these functions); and
to assess and process your job application.
We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services.
We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose.
We will retain the personal information you provided on registering an account on our Website or App so long as that account remains in existence.
In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed.
On making a purchase through our Website or App, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers. We retain transaction information for the longer of as long as you hold a Recognition Loyalty Programme Account or required by law. We will retain information regarding your website browsing history for a similar period.
If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited period of time, even after you have closed your account.
We retain CCTV recordings centrally for up to 30 days, and for a longer period if they are relevant to an incident, complaint, investigation or legal proceedings. You can find information on the retention of any data collected via the Facial Recognition Technology we use on www.facewatch.co.uk/privacy
We will retain information relating to any job application for as long as it takes to process your application and, if it is unsuccessful, for an additional period of around 6 months. If your application is successful, your information will be retained in accordance with our staff privacy policy.
We will retain your information for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place.
We may share your personal data with other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may also share your personal data with carefully selected third parties who assist us in providing you with products, advertisements and services. This will include the following types of third party:
Our professional advisers, including, without limitation, our insurers;
Our suppliers, business partners and sub-contractors;
Our Third Party Advertisers;
Our Direct Supply partners, who will provide certain products/services directly to you and will require your personal data to process and deliver your order (including warehousing, order packing, delivery, returns and general administration);
Our Direct Supply middleware providers, who operate the platform through which the order you place on this Website is shared with the relevant Direct Supply partner; and,
Search engine and web analytics providers.
We will only share your personal data with third parties where it is necessary for them to provide us with the services we need.
In the event that we were to sell our business or assets, we may disclose your personal data to any prospective/actual purchaser and/or their advisers. We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.
Our Website and App may, from time to time, contain links to and from the websites of third parties or utilise a piece of software or a service which requires your personal information be shared with a third party. Please note that these third-party websites/providers have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.
The information that we collect from you may be transferred to, and stored outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, third party providers, including, Direct Supply partners and middleware providers. Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you, by accessing the customer preference centre or by contacting us.
Where you have consented to us using your personal data, you can withdraw that consent at any time.
If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
You also have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you. If you chose to exercise this right, then in certain circumstances any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
If you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved. In some circumstances you can ask us to erase your personal data if you withdraw your consent, it is no longer necessary for us to use your personal data, you object to the use of your personal data and we don't have a good reason to continue to use it, or we haven't handled your personal data in accordance with our obligations.
To exercise these rights, we need to be suitably satisfied of your identity and so may request you provide identification documents or confirm other details we may hold about your (such as a recent delivery reference or address).
If you have any queries or concerns regarding how we use your personal data, please write to Data Protection, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY or email to data.protection@frasers.group. If you are not happy with our response, you can contact the Information Commissioner's Office: https://ico.org.uk
This policy explains what cookies are, how we use them and how you can switch them off.
Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone) when you visit one of our websites, use our app, receive and open or click into our emails or see one of our adverts elsewhere on the internet. Cookies don't store personal details such as your credit card details, your name or your date of birth. They play an important role in helping us to enhance the usability and performance of our websites and your experience using them. Some cookies are also essential to enable you to move around our website and use its features. Other tracking technologies, like web beacons, clear GIFs, page tags and web bugs, are used to understand how people are using our services and to target advertising.
As well as the cookies we use on our website, we use cookies and similar technologies in our emails. These help us to understand whether you’ve opened an email and how you’ve interacted with it. If you don't want to accept cookies in emails, you can set your browser to restrict or reject cookies, or you can close the email before downloading any images or clicking on any links.
When you first use our Website, we will ask you to consent to our use of cookies and give you information about them. If you continue to browse our website and don't take steps to change your preferences, you are consenting to our use of cookies.
Our Website uses session cookies and persistent cookies. Session cookies operate from the moment you enter the website until the moment you leave. Once you log off, session cookies are deleted. Persistent cookies will not be deleted after each session.
Strictly necessary cookies are essential to our website. If these are disabled, your experience on our website may be interrupted and you may not be able to use a shopping basket or make payment. Performance cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.
Functionality cookies customise the look and appearance of our Website. For example, a functionality cookie will remember your username and language preferences next time you visit.
Targeting or advertising cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our website and may share details of what you click on with other organisations (such as advertisers). These cookies can also help us to measure the effectiveness of an advertising campaign.
Third party cookies may be used on our website by approved organisations to provide services on our website.
A list of all the cookies that we, our advertising network and technology partners use can be found in our cookie list details below.
We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website and app to function efficiently. We use cookies to:
enable you to set up an account, place orders and make payments
remember items you place into your shopping basket
remember items you have been looking at so that you can quickly and easily go back to an item you looked at previously
enhance and personalise your shopping experience
The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. You can also choose which cookies the Group places on your computer when you access our website and can manage this in our preference centre. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online. However, if you disable or delete certain cookies you may not be able to shop or access important parts of our website.
Cookie List:
Cookie/tracking technology name | Category [strictly necessary, performance, functionality, third party] | Purpose |
Criteo, Facebook and Google | Third party | These partners use cookies to provide you with personalised adverts when you visit other selected websites. Banner advertising appears on websites which we are affiliated with and we use the information we have learned from cookies to tailor this advertising to things we think you will like, based on your browsing history on our website. |
Affiliate Window and Google | Third Party | Sometimes we'll advertise on third party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable. |
User Replay | Third Party | These cookies enable us to track individual customer journeys on our website (excluding any checkout pages) which are used to identify and fix bugs to make the online experience better for customers. |
Google Analytics | Third Party | Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. The information stored by these cookies can be seen only by the relevant teams at The Flannels Group Limited and Google and never shows any confidential information, we also use Google Analytics to track the performance of our website. For more information on the use of Google Analytics, please see: |
Facebook, Twitter, Instagram and YouTube | Third Party | Social sharing, social login and other social media services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them. |
Crazy Egg | Third Party | These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use. |
ASPXANONYMOUS, [Website]_AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-Cookie | Strictly Necessary | These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers |
AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, [Website]_AnonymousUserCurrency | Functionality | These cookies are used to remember your selected preferences and what messages you have already seen so they aren’t shown again. |
ak_bmsc, TS01a19d95 | Functionality | These cookies are used to protect our website against bots. |
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Send feedbackYou can choose between these delivery options:
Delivery option | Cut off | Delivery Times | Cost (£GBP) |
Standard Delivery | 23:59 | 3 to 7 days | 4.99 |
Next Day Delivery | 21:00 | Next Day | 9.99 |
Next Day Delivery by DPD (Carbon Neutral) | 21:00 | Next Day | 11.99 |
| Click & Collect Spend £200 and receive £10 voucher to spend in-store. *Terms apply. | 23:59 | 3 to 7 days | 6.99 |
| Oversized Delivery | 23:59 | 3 to 7 days | 19.99 |
| Specialist Delivery | 23:59 | 3 to 7 days | 19.99 |
Bank / Public holidays are not included.
If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.
Click & Collect deliveries take three (3) to seven (7) days.
Standard Delivery takes three (3) to seven (7) days.
Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays).
You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order history.
In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email.
Click & Collect deliveries take three (3) to seven (7) days.
Standard Delivery takes three (3) to seven (7) days.
Next Day Delivery will be delivered the next day if you order before 9pm (excludes Public / Bank holidays).
You can also find that tracking reference number in your order history, to track the progress of your shipment.
We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.
Please use that tracking reference to keep tabs on the progress of your delivery.
Our international couriers deliver Monday to Friday.
Depending on what delivery option you selected your order might still be out for delivery.
Click & Collect - delivery to your chosen store, three (3) to seven (7) days.
Standard Delivery - three (3) to seven (7) days.
Next Day Delivery - next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays).
You can also check the status of your order using your tracking number we sent you in the confirmation email.
If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.
We have no control over these charges and can't predict their amount. For further information please contact your local customs office before placing your order.
Our delivery partners will attempt to deliver your order three times.
Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.
Occasionally, an order gets damaged in transit and can't be delivered.
You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.
If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us.
Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it.
If you require the items, we would ask you to place a new order.
Sorry to hear that you've not received your parcel. It may be that the delivery driver has delivered the parcel to a safe place or neighbour.
Please check around the outside of your property, the parcel may have been left in a safe place. It's also worth checking the delivery information within the tracking, as any delivery images captured by the driver may help you identify where the parcel has been left.
We would also ask that you check with your neighbours as the driver may have left the parcel with them.
If you still need some help after checking the above, please contact Customer Services as we'll be happy to help you.
We’re sorry to hear there are issues with your order.
Please contact our Customer Services team within 28 days from the delivery date with full details of the wrong item that you've received and we will investigate this for you.
When contacting us, please also provide a clear image showing the tags and product code to show our Customer Services team the wrong item so we can better help you.
We’re sorry there’s items missing in your order.
Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing.
If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping.
If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.
Sorry your order or item(s) have been cancelled.
If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.
An order will also be cancelled if the billing address details don't match the details your bank has on record.
We send an email out to confirm the cancellation and you have not been charged.
If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.
The time might depend on your banks processes.
Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.
If you still can’t find it, please contact us and we will be happy to help.
We're sorry to hear there is a problem with your item.
Please contact our Customer Services team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
We are sorry to hear your item is damaged.
If your item has been delivered damaged, please get in touch with our Customer Services team within 28 days from the delivery date so we can help you.
Please include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.
Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.
How do I activate my card?
You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.
Who do I contact for further information?
If you require more information around the payment authentication process, please contact your card issuer directly.
If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.
If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.
We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
If you are getting error messages when making a payment, please make sure you have entered all the details correctly. You might want to contact your payment provider to make sure there are no problems with your account.
If you’re still experiencing problems, please contact us and include as much detail as you can around the error:
If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Your card provider will have more information.
If you are using PayPal, please contact them directly.
We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days.
In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
No, you can't cancel your order or make changes to your order. This includes adding or removing items, changing colours or sizes, changing delivery addresses, delivery options or the email address on the order.
Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
If you've changed your mind and no longer need the item, please arrange for the item to be returned once received. Or if you're wanting to order something else, you will need to place a separate order in the usual way.
Select the items you wish to purchase and proceed to the checkout as normal.
When in the payment stage of checkout you will need to click ‘use Gift Card/eVoucher’ and follow the instructions.
If you wish to apply another voucher to the same order please follow the above steps again.
Here are the steps to apply your promotional code or discount code to your order.
1. Add your item(s) for the discount to your bag.
2. Select "View your bag" to make sure you're happy with your item(s) and then select the "Secure Checkout" button.
3. Continue through the checkout process until you reach the payment page.
4. Under the list of payment options you will see an option to "Apply Promotional/Discount Code":
Select this option, input your code and then select "Apply.”
If successful, you will see a discount applied to your order on the right-hand side in the "Order Summary.”
Please note that terms and conditions apply to all of our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.
Sizes vary with different brands and styles.
We have a size guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase.
Sometimes you need to be quick! We only show items on our website that are in stock. Check back as we re-stock as well as getting new items regularly.
Our Customer Service team will not know if an item is coming back in stock.
Many of our online products are also available in some of our stores, but usually in limited quantities and for a limited time. You can contact your local Flannels store to check their stock.
Most of our product information can be found on our website, when viewing the product page. This includes the images showing what the product looks like. We also show more information on the product description, or within the product specification such as materials, sizing etc.
If you have checked the website and are still needing additional information which isn't covered, please get in touch with our Customer Services team so we can help you further.
When contacting it may help to provide a clear image/screenshot showing the product which you need more help with so we can better help you.
You can now return your online Sports Direct order in a few easy steps. All items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered.
If your item is faulty, incorrect or exceeds 10kg in weight then please contact our Customer Service team ahead of making a return.
If you’ve had items delivered to you from one of our brand partners, please see additional information for returning those items on our brand partner returns page.
Unfortunately, we are unable to accept returns of online orders in stores, including click & collect orders.
Securely repack your items.
Login to our returns portal using your order number and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
RETURNS POLICY OVERVIEW
To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.
If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase, such as a till receipt or bank statement.
Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.
Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.
No.
Stores are only able to accept and process returns for items that were bought from stores.
We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item but it takes longer sometimes.
Any refunds will be refunded to the same payment method you used when you placed the order.
If your order was paid part or in full by a gift card, the refund will be issued as a gift card or evoucher up to the value of the gift card you used. At which point, any funds owed that are remaining will be refunded onto the other payment methods used.
We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.
At certain times of the year, the process time will be longer, like around Christmas and public holidays.
Please allow 7 days for the refund to appear in your bank account.
If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.
Returns policy overview
| BRAND PARTNER | RETURNS INSTRUCTION |
| The Ace Supply Co. | Please return items to the following address: Warehouse, Unit A3/4 Southmoor Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD |
| Activity Superstore | To make a return, please reach out to our Customer Services team. |
| Alan Symonds and Company Ltd | Please return items to the following address: Alan Symonds & Company Ltd Westminster House, Bakewell Road, Orton Southgate, Peterborough, PE2 6WA |
| Arora Design Limited | Please return items to the following address: Arora Design Ltd, Buccleuch Mills, Langholm Dumfriesshire DG13 0EB |
| Aye Do Ltd | Please return items to the following address: 13 Murieston Green, Murieston, Livingston, EH54 9EQ |
| Babymore | To make a return, please reach out to our Customer Services team. |
| Baltic Pine / Comfy Living | To make a return, please reach out to our Customer Services team. |
| Birlea Furniture Limited | To make a return, please reach out to our Customer Services team. |
| Boxer | Please make returns to the following address: Boxer Gifts, Swinnow Lane, Leeds, LS13 4BS |
| Bunty Pet Products Ltd | Please return items to the following address: Unit 1, St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN |
| Cannondale | Please return items to the following address: Cannondale UK - Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU |
| Corporate Trade Solutions | Return using our portal HERE |
| Craghoppers | Return using our portal HERE |
| Crafters Companion Ltd | Please return items to the following address: Crafters Companion, St Cuthbert's Way, Aycliffe Business Park, Newton Aycliffe, DL5 6XW |
| Create Your World Ltd | Please return items to the following address: Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham, DL13 3BF |
| Dare 2b | Return using our portal HERE |
| Designer Travel Goods | Return using our portal HERE |
| Dezac Ltd | To make a return, please reach out to our Customer Services team. |
| Digitek Trading Ltd | To make a return, please reach out to our Customer Services team. |
| Downland Bedding Co Ltd | Please return items to the following address: Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER |
| Dreams 'n' Drapes | Please return items to the following address: JRS Online Returns, Unit 1-2 Cleggs lane Industrial Estate, Ravenscraig Road, LIttle Hulton, Manchester, M38 9PU |
| Extra UK | Please return items to the following address: Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF |
| Firelog Limited | Please return items to the following address: Returns Dept at House of Fraser, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA, |
| Fizz Creations | Please return items to the following address: Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA |
| Gablemere Ltd | To make a return, please reach out to our Customer Services team. |
| GAME | Please return items to the following address: Returns Department - Game Retail Limited Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ |
| Gardeco Ltd | Please return items to the following address: Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL |
| Gem Order Limited | Please return items to the following address: Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU |
| Get The Label | Please return items to the following address: Returns department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ |
| Greenside Packaging | To make a return, please reach out to our Customer Services team. |
| Gul | Please return items to the following address: Gul Watersports Ltd., |
| High Street TV | Please return items to the following address: High Street TV Corby, PO Box 7903, CORBY, NN17 9HY |
| Home Curtains UK Ltd | Please ensure that items are returned exactly as they are received. Please return items to the following address: Home Curtains, Stoney street, Sutton in Ashfield, Nottingham, NG17 4GH |
| I-Ride | Please return items to the following address: Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL |
| IGSM Ltd | Please return items to the following address: 1 Dewar Court, Astmoor, Runcorn, WA71PT |
| International Bullion and Metal Brokers | Returns will be eligible for refund only, no exchanges are available for this product. Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons. Please return items to the following address: PO BOX 64378, LONDON, EC1NP 1NE |
| J and R Sports | Please return items to the following address: SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty Business Park, Vesty Road, Aintree, Merseyside, L30 1NY |
| JS International Ltd | Please return items to the following address: JS International Ltd, Unit B 3 Regal Way, Watford, WD24 4YJ |
| Kipfold Limited | Please return items to the following address: Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ |
| Lassic Ltd | To make a return, please reach out to our Customer Services team. |
| Lloyd Pascal and Company Limited | Please return items to the following address: Lloyd Pascal, Elan House, Park Lane, Castle Vale, Birmingham, B35 6LJ |
| Lonsdale | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Lucky Dip Ltd | Please return items to the following address: Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX |
| Mashco Ltd | To make a return, please reach out to our Customer Services team. |
| Meroncourt Europe | Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG |
| Momentum Hyper | Please return items to the following address: RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY |
| MV Sports | To make a return, please reach out to our Customer Services team. |
| Pacific Cycle | Please return items to the following address: Pacific Cycle UK – Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU |
| Peers Hardy | Please return items to the following address: Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley, Solihull, B37 7GN |
| Phoenox Textile Ltd | Please return items to the following address: Phoenox Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield, HD8 |
| Premier Decorations | Please return items to the following address: Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ |
| Prestige Touch | Please return items to the following address: Linmar House,East Portway Business Park, Andover, SP10 3LU |
| Pure Electric | A Pure Electric pre-paid collection must be arranged in order to return any purchase to the Partner Brand. Please reach out the our Customer Services team stating your reason for return and a date you are available for the collection to be made. Please note items are to be returned in their original packaging, in a resalable condition, and securely packaged. |
| Raleigh | A Raleigh Return Number must be obtained before any return is sent back to the Partner Brand. To obtain your Raleigh Return Number please reach out to our Customer Services team. |
| Rashmian Ltd | Please return items to the following address: Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ |
| Regatta | Return using our portal HERE |
| Rewards and Gifts Ltd | Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR ) Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product. Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT |
| Robbie Toys | Returns must be made unused and still boxed. Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ |
| Rock Luggage | Please return items to the following address: 24 Wadsworth Road, Greenford, Middlesex, UB6 7JD |
| Rockport | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Sabichi Homewares Limited | Please reach out to our Customer Services team. |
| S Green & Sons | Please return items to the following address: 20 Commercial Rd, London, N18 1TP |
| Shankar (UK) Ltd | Please return items to the following address: Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL |
| Snowtime | Please return items to the following address: Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire FY4 4QE |
| Spencer Grace | For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products. 0800 731 0006 info@hy-pro.co.uk Please return items to the following address: Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY |
| Sports Directory | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Tyrone Textiles | Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund. Please return items to the following address: 30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN |
| Upgrade Bikes | Please use the provided returns label to make any returns, and ensure that the goods are returned in a re-saleable condition. Please return items to the following address: Upgrade Bikes, AB Star Road, Partridge Green, West Sussex, RH13 8RA |
| Valbonne Lingerie | Returns are only accepted if unworn and in original packaging. Please return items to the following address: 54/56 Stocks Street, Cheetham Hill, Manchester, M8 8QJ |
| VeloBrands | Please return items to the following address: VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF |
| Welcome Furniture | To make a return, please reach out to our Customer Services team. |
| Weybury Hidreth Limited | Please reach out to our Customer Services team regarding faulty returns. Other wise please return items to the following address: Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ |
| ZyroFisher | Please return items to the following address: ZyroFisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR |
We're sorry to hear there is a problem with your item.
In most cases, we will personalise the product to the specification you asked for when you placed the order. For orders placed online, we also send an order receipt email, which confirms the items ordered, alongside which personalisation details you provided. We would recommend you check this first during cases where the personalisation is not accurate on your product.
Due to the nature of personalisation, it is possible that mistakes could be made on rare occasions during the production process. If this is what has happened with your order, please contact our Customer Services team within 30 days of the parcel being delivered. We would also recommend you send a photo of the mistake to help us better understand the problem.
Please note: Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
View our Store Finder to find all our stores in your area.
If you want to let us know about a recent visit to one of our stores please get in touch.
When contacting please include the location, date and time of your visit so we can help you.
You can see and manage most of your details when you login.
Just head over to My Account to manage your account and password,
Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.
The Manage Cards section allows you to update payment details.
Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
To register with your active, valid email address, please click here.
Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.
Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
To register with your active, valid email address, please click here. You will be asked to create a password for your account.
If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps.
You can manage your account and your password in the My Account section.
For our customers’ security we don’t allow change of email address.
If you need to use an alternative email address, we’d ask you to create a new account.
Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.
If you want to deactivate your account, please contact us confirming your registered email address and name on the account.
Once we have cancelled your account you will receive an email confirmation.
Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.
Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s whitelist then mail from the specific sender will be allowed.
To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.
Hotmail
1. Open your inbox
2. Click "Options" (at the top right-hand corner of the screen) then "More Options" at the bottom of the dropdown list
3. Select "Safe and Blocked senders" then click "Safe Senders"
4. Copy and paste our email address into the box provided and click "add to list"
5. Our email address has been successfully added to your safe sender list
Microsoft Office Outlook 2003
1. Open your inbox
2. On the toolbar click "Actions"
3. Select "Junk E-mail" from the drop-down menu
4. Select "Add sender to safe senders list"
5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm
6. The email address has now been entered into your Outlook contacts list
Yahoo!
1. Open your inbox.
2. Navigate to an email from us and click the "Add" button next to our email address
3. If not there already, copy and paste our email address into the email field and click "Save"
4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box
5. The email address has now been entered into your Yahoo! address book.
Microsoft Office Outlook 2007
1. Open your inbox
2. Open the “Tools” menu and click "Options"
3. On the “Preferences” tab under “Email” click “Junk Email”
4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
6. The email address has now been added to your contacts list.
AOL Mail
1. Open your inbox
2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
3. Click “Add contact” to confirm
4. The email address has now been added to your Contacts list
Google Mail
1. Open your inbox
2. Navigate to an email from us
3. Click on the "More options" link next to the date
4. Click on "Add sender to Contacts list" in the options list
5. The email address has now been entered into your Gmail contacts list.
If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.
If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Click here to get to the sign-in page, and then follow the steps.
If you don't have an account you can set one up here. This means you have all your order history and details in one place.
If you're still having problems signing in to your account, please contact us and we'll be happy to help.
We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help:
Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.
If you've tried all the above and are still struggling, please get in touch with our Customer Services team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
We're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date version of the app.
If you find that you're still experiencing technical difficulties, we'd recommend you try deleting the app and reinstalling it. This tends to resolve most customer issues.
If the problem persists, please get in touch with our Customers Services team. We'd need to know more about what device you're using, and what errors you're seeing so we can flag the issue with our support teams. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
