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  • Delivery & Collection
    • Delivery Methods
      Delivery Methods
    • Delivery FAQs
      Delivery FAQs
      Why has my order/item returned to sender?

      Our delivery partners will attempt to deliver your order three times. 

      Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

      Occasionally, an order gets damaged in transit and can't be delivered.

      You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.

      If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

      Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

      If you require the items, we would ask you to place a new order.

      S
      Shane is the author of this solution article.

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  • Orders & Payments
    • Completed Orders
      Completed Orders
    • Placing Orders
      Placing Orders
    • Product Info
      Product Info
  • Returns & Refunds
    • Returns
      Returns
    • Refunds
      Refunds
    • Brand Partner Returns
      Brand Partner Returns
  • Personalisation
    • Personalisation
      Personalisation
  • Stores & Services
    • Stores Information
      Stores Information
  • My Account
    • Getting Started
      Getting Started
    • Technical Issues
      Technical Issues
  • Site Policies
    • Terms & Conditions
      Terms & Conditions
    • Other Policies
      Other Policies
    • Privacy and Cookies Policy
      Privacy and Cookies Policy
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